At Golden Star Casino, your privacy matters as much as your gaming experience. This page sets out the Golden Star Casino privacy policy in full — explaining how we collect, use, store, and protect your personal data when you visit goldenstars.casino or use any of our services. We are committed to transparent data protection practices that comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the EU General Data Protection Regulation (GDPR). By registering an account or continuing to browse our site, you acknowledge that you have read and understood this privacy policy. If you have any questions, please contact our Data Protection Officer at [email protected].
1. Who We Are — The Data Controller
Golden Star Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal information, we act as the data controller for all activities carried out on goldenstars.casino. Our registered office details are available upon request by writing to [email protected]. We take our responsibilities as a data controller seriously and have appointed a dedicated Data Protection Officer (DPO) to oversee information security, compliance, and the handling of all privacy-related enquiries.
2. What Personal Data We Collect
As part of providing our online casino services, Golden Star Casino engages in a range of data collection activities. The categories of personal data we collect include, but are not limited to, the following:
2.1 Identification and Contact Data
- Full legal name, date of birth, and gender
- Residential address, city, state, and postcode
- Email address and phone number
- Username and account password (stored in encrypted form)
- Copies of government-issued ID (passport, driver's licence) and proof of address — required for KYC verification
2.2 Financial Data
- Payment method details (card numbers, e-wallet IDs, cryptocurrency wallet addresses)
- Transaction history — deposits, withdrawals, and bonus redemptions
- Bank account details where bank transfer is selected
- Source of funds documentation when required by AML obligations
2.3 Gaming Activity Data
- Game sessions, bet amounts, wins, and losses
- Bonus usage, free spin activity, and wagering progress
- VIP level history (Bronze, Silver, Gold, Platinum, Diamond) and cashback records
- Responsible gambling settings — deposit, bet, loss, and session limits
- Self-exclusion and cooling-off period history
2.4 Technical and Device Data
- IP address and approximate geolocation
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Log files, access timestamps, and session duration
2.5 Communication Data
- Live chat transcripts and email correspondence with our support team
- Survey responses and feedback submissions
- Marketing preferences and opt-in/opt-out status
2.6 Sensitive Information
We do not intentionally collect sensitive information (as defined under the Australian Privacy Act) such as health data, racial or ethnic origin, or religious beliefs. However, if you voluntarily disclose such information in the context of responsible gambling support (for example, disclosing a gambling disorder), we will handle it with the highest level of confidentiality and data security.
2.7 Data Received from Third Parties
We may receive personal information about you from third-party sources, including payment processors (PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin), identity verification providers, fraud prevention agencies, and affiliate marketing partners. All third-party data sharing is subject to contractual data protection safeguards.
3. How We Collect Your Data
Golden Star Casino collects user data through several methods:
- Direct collection: when you register an account, make a deposit, claim a bonus, or contact our support team
- Automated collection: via cookies, web beacons, pixel tags, and server log files as you interact with our website and mobile app (Android APK and iOS PWA)
- Third-party collection: from payment providers, KYC/AML verification services, and advertising networks
- Device collection: through our mobile applications and browser-based interactions
4. Purposes of Data Processing
The Golden Star Casino approach to data processing is purpose-driven. We only process your personal data for defined, legitimate reasons. The table below summarises our main processing purposes and the corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits, withdrawals, and bonuses | Performance of a contract |
| KYC identity verification and AML compliance | Legal obligation |
| Fraud prevention and data security | Legitimate interests / Legal obligation |
| Responsible gambling monitoring and support | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Performance of a contract / Legitimate interests |
| Personalised marketing and promotions | Consent |
| Analytics, product improvement, and reporting | Legitimate interests |
| Compliance with regulatory and tax obligations | Legal obligation |
We will never sell your personal information to third parties for their own commercial gain. Our data processing is always proportionate and transparent.
5. Cookie Policy
The Golden Star Casino cookie policy explains how we use cookies and similar tracking technologies on goldenstars.casino. Cookies are small text files stored on your device that help us deliver a better, more personalised experience. By continuing to use our website, you consent to our use of cookies as described below.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Required for basic site functionality — login sessions, security, navigation | No — necessary for the site to operate |
| Analytical Cookies | Track site usage, page views, and performance metrics to improve our services | Yes — via cookie settings |
| Functional Cookies | Remember your preferences — language, currency, game history | Yes — via cookie settings |
| Marketing Cookies | Deliver targeted promotions, track affiliate referrals, and measure ad effectiveness | Yes — via cookie settings or opt-out |
You can manage your cookie preferences at any time through our on-site cookie banner or by adjusting your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of Golden Star Casino. For a full list of third-party cookies in use, please contact us at [email protected].
6. Sharing Your Data with Third Parties
Golden Star Casino takes confidentiality seriously. We do not share your personal data with third parties except in the following circumstances:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, cryptocurrency processors (Bitcoin, Ethereum, Litecoin), and bank transfer facilitators — to process financial transactions
- KYC/AML verification services: regulated identity verification providers to satisfy our legal obligations before your first withdrawal
- Regulatory authorities: the Curaçao Gaming Control Board, tax authorities, law enforcement agencies, and courts — when required by law
- Game providers: Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, Relax Gaming — to deliver our 4,000+ game catalogue. These providers may process certain technical data in connection with gameplay
- Marketing and analytics partners: affiliate networks and analytics platforms, strictly under data processing agreements
- IT and infrastructure providers: cloud hosting, security, and platform service providers who act as data processors under binding contractual arrangements
All third parties with whom Golden Star Casino shares personal information are contractually bound to maintain appropriate information security standards and to use the data only for the specified purpose.
7. International Data Transfers
As an online casino operator headquartered in Curaçao and serving Australian players, Golden Star Casino may transfer your personal data to countries outside Australia. When such transfers occur, we ensure that adequate safeguards are in place, including:
- Standard contractual clauses (SCCs) approved by relevant data protection authorities
- Binding corporate rules where applicable
- Transfers only to jurisdictions with an adequate level of data protection recognised under Australian law or equivalent international standards
If you would like more information about the safeguards in place for international data storage and transfers, please contact our DPO at [email protected].
8. Data Security
Golden Star Casino data protection measures are designed to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our data security framework includes:
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers
- Firewall protection and intrusion detection systems at the network level
- End-to-end encryption for sensitive financial data and payment processing
- RNG certification by independent testing laboratories, ensuring game integrity
- Strict internal access controls — only authorised personnel can access your personal data, on a need-to-know basis
- Regular security audits, vulnerability assessments, and penetration testing
- Staff training on information security and data protection obligations
While we implement industry-leading safeguards, no digital system is entirely immune to risk. We encourage you to use a strong, unique password for your Golden Star Casino account and to enable any available two-factor authentication options.
9. Data Retention and Storage
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our data storage retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identification data | Duration of account + 5 years after closure (AML/KYC legal requirement) |
| Transaction and financial data | 7 years (tax and AML legal obligation) |
| Gaming activity records | 5 years after account closure |
| Customer support communications | 3 years after last interaction |
| Marketing preferences and consent records | Until consent is withdrawn + 12 months |
| Technical and log data | 12 months on a rolling basis |
| Self-exclusion and responsible gambling records | Duration of exclusion + 5 years |
After the applicable retention period, your personal information is securely deleted or anonymised so that it can no longer identify you. Data storage beyond the minimum retention period only occurs where there is a legitimate ongoing legal or regulatory reason.
10. Your Privacy Rights
Golden Star Casino fully respects your privacy rights under the Australian Privacy Act 1988 and, where applicable, the GDPR. The following privacy rights are available to you:
10.1 Right of Access
You have the right to request a copy of the personal data that Golden Star Casino holds about you. We will respond to verified access requests within 30 days.
10.2 Right to Correction
If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct it. You may also update basic account information directly through your player account dashboard.
10.3 Right to Deletion
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligations to retain certain data (for example, under AML regulations).
10.4 Right to Restriction of Processing
You may ask Golden Star Casino to restrict the data processing of your personal information in certain circumstances — for example, while a correction request is being verified.
10.5 Right to Data Portability
Where processing is based on your consent or a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request its transfer to another data controller.
10.6 Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, and we will cease unless we can demonstrate compelling legitimate grounds.
10.7 Right to Withdraw Consent
Where our data processing is based on your consent — for example, for receiving marketing communications or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of your privacy rights, please submit a written request to [email protected] or by post to our registered office. We may ask you to verify your identity before processing your request to ensure confidentiality and protect against unauthorised access to your user data.
11. Supervisory Authority — OAIC
If you believe that Golden Star Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so that we can attempt to resolve your concern directly before a formal complaint is lodged with the OAIC.
12. Children's Privacy
Golden Star Casino services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from individuals under 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the account. If you believe a minor has registered on our platform, please notify us immediately at [email protected].
13. Links to Third-Party Websites
Our website may contain links to third-party sites — including game providers, payment platforms, and affiliate partners. This Golden Star Casino privacy policy applies only to goldenstars.casino. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any third-party site you visit.
14. Updates to This Privacy Policy
We may update this Golden Star Casino privacy policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will notify registered players via email or a prominent notice on our website. The "Last Updated" date at the bottom of this page will always indicate the most recent revision. Continued use of Golden Star Casino services after any update constitutes your acceptance of the revised privacy policy.
15. Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to your personal data, Golden Star Casino data protection practices, or this privacy policy, please reach out to our dedicated Data Protection Officer:
- Email: [email protected]
- General Privacy Enquiries: [email protected]
- Customer Support: [email protected] (live chat available 24/7; email replies within 12 hours)
We are committed to handling your enquiry promptly, professionally, and with full respect for your privacy rights and data security.
Frequently Asked Questions — Golden Star Casino Privacy
Does Golden Star Casino sell my personal data?
No. Golden Star Casino does not sell, rent, or trade your personal information to any third party for commercial purposes. We only share user data as described in this privacy policy and always under strict data protection agreements.
What cookies does Golden Star Casino use?
The Golden Star Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to operate; others can be managed via our cookie consent banner or your browser settings.
How long does Golden Star Casino keep my data?
Retention periods vary by data type. Account and KYC data is kept for up to 5 years after account closure; financial transaction data is retained for 7 years to meet AML and tax obligations. See Section 9 of this privacy policy for full data storage details.
How do I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, portability, or objection — send a written request to [email protected]. We will respond within 30 days after verifying your identity to protect confidentiality.
Is my data secure at Golden Star Casino?
Yes. Golden Star Casino data security is built on 256-bit SSL/TLS encryption, firewall systems, strict access controls, and regular independent security audits. Your personal data and financial information are protected at every stage of transmission and data storage.
What if I want to complain about my privacy at Golden Star Casino?
We encourage you to contact us first at [email protected]. If your concern is not resolved to your satisfaction, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) — Australia's independent regulator for privacy and data protection.
Last updated: June 2025. This Golden Star Casino privacy policy is effective as of the date stated above and supersedes all previous versions.